Shipping charges within Spain and Portugal (Peninsular territory only)
Shipping charges abroad are automatically calculated before finalizing the purchase, and will be informed thereof, shall be calculated taking into account the weight and volume of the order.
II. Product delivery
THE COMPANY is committed to deliver the product in perfect condition in the delivery address entered by the Customer on the order form, and in any case shall be within the Territory.
In order to optimize the delivery, we thank the Customer to indicate a delivery address in which the order can be delivered within working hours.
THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the Customer in the order form is not adjusted to the real address or data have been omitted.
THE COMPANY informs the Customer that is possible that same order may be divided into partial deliveries.
III. Delivery term
For shipments we will use a courier company service. The order placed in Spain and Portugal (Peninsular territory only) will be delivered within a maximum period of 10 working days since we have send the order confirmation. Although the usual delivery transit time of delivery of THE COMPANY ranges from 3 to 7 working days since the order is placed.
International shipping will be done through courier so the delivery term can take between 15 and 25 days depending on the host country.
These delivery terms are estimated, therefore, it is possible to vary for logistical reasons or force majeure. In cases of late deliveries, THE COMPANY will inform its Customers as soon as knowledge of them.
Each delivery is considered completed from the moment in which the carrier places the product available to the Customer, which is embodied through the control system used by the carrier.
In the case of delays in delivery of orders attributed to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section “Return”. Shall not be considered delays in delivery cases where the order has been placed available to the Customer by the carrier within the agreed time and has not been delivered by cause attributable to the Customer.
Once the order leaves our warehouse, you will receive an e-mail notifying you that your order has been accepted and is being sent.
For security reasons, THE COMPANY will not send any orders to PO BOX, nor accept any order where it is not possible to identify the recipient of the order and address.
IV. Data Delivery, Delivery Unrealized and Missing Package.
If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.
THE COMPANY hires as part of the courier delivery service, follow-up actions aimed to ensuring that delivery occurs.
If after 7 working days from departure to deliver the order this has not been delivered the Customer must contact THE COMPANY.
If the Customer doesn’t inform THE COMPANY, after 10 days from departure to deliver, then the order will be returned to our stores and the Customer will be responsible for shipping charges and return to origin of the goods, as well as any charges associated to the management.
In case the package is lost, our carrier will initiate an investigation. In these cases, the response times of our carriers typically range from one to three weeks.
V. Diligence in delivery
Customer must check the condition of the package in front the carrier on behalf of the courier company service, indicating on the delivery note any anomaly that could detect on the packaging. If the Customer later after reviewing the product detects any incident such as stroke, fracture, signs of having been opened or any damage caused to it by shipping, it undertakes to inform THE COMPANY via email in the shortest possible time before the following 24 hours of delivery. From that time no such incidents (only the guarantee) will be accepted.
Return Procedure I.
All products purchased in THE COMPANY may be returned and refunded, always the Customer informs THE COMPANY its intention to return the product/s purchased within a maximum period of up to 28 calendar days from the date of delivery and that the other conditions set for and this paragraph are fulfilled.
THE COMPANY only accepts returns that meet the following requirements:
1. The product must be in the same condition that it was delivered and must have their original packaging and labeling.
2. Shipment must be done using the same box that has been received to protect the product. In case that can´t be done with the same box it was received, the Customer must return in a box with protection in order that the product reaches the warehouse of THE COMPANY with the maximum possible safety guarantees.
3. The package must contain a copy of the delivery note where also returned products are marked and the reason for return should be included.
In order to provide Customers the corresponding return process and to do the right monitoring of it, THE COMPANY sets as the only return procedure the established by THE COMPANY.
If the reason for the return is attributable to THE COMPANY (the product is defective, is not what you had requested, etc.), the value of the product returned will be refunded. If the reason is another (products are served correctly but are not to your liking), the amount of the return shipping charges are borne by the Customer.
To proceed with a refund, please follow the following steps:
1. Report before 28 calendar days of receipt that you want the product to be returned. This request of return may be sent by e-mail to email@example.com or regular mail, using the form provided.
2. THE COMPANY will inform the Customer the delivery address to be used to return the product.
3. Customer shall ship the product by courier service of their choice. The return shipping charges must be paid by the Customer.
Report the name of the courier company used, date and time of the return.
II. Refunds the Customer
The return of products will result in a refund equal to the charge of the returned products minus the charge of the shipping return.
Only in case the delivered product is defective or wrong, THE COMPANY will also reimburse shipping charges as well.
Partial returns and cancellations will result in partial refunds. THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to the store of the returned order. The application of the refund in the Customer account or card depends on the card and the issuer. The implementation period will be up to 7 days for debit cards and up to 30 days for credit cards.
Changes of unused products will be done within 28 days of receipt.
In order to proceed to the change, please send an email to firstname.lastname@example.org before returning your RosBags product, so we could check if we have the desired RosBags product available in stock and to indicate you the address you need for sending back the item you want to change.
Once we receive the product returned, we will process your replacement. Then we will ship your replacement within two business days. If there is any difference in price on the new RosBags product chosen and / or new item is added, a member of our team of Customer service will contact you prior to the shipment, to report if there are any pending payment difference or refund, if the case or report on the availability of stock. If the change is increasing the number of items requested on the original order this will be considered as a new order.
The shipping charges of the returned product to be changed are borne by the Customer but the shipping charges on sending the new item to the Customer´s home and / or delivery address will be borne by RosBags. Please be sure to obtain a proof of delivery from the courier company used to track up accordingly.
**For changes outside the peninsular territory (Spain and Portugal), the shipping charges to RosBags.com are borne by the Customer as well as shipping charges of the new item. Please note that we are not responsible for items that don´t reach us by delays in their “change” to our offices. We recommend Customers abroad send their packages via a courier with a track service and have acknowledgment of receipt.