I. Refund procedure
All products purchased from ROSBAGS.COM may be returned and refunded, provided that the Customer notifies ROSBAGS.COM of his/her intention to return the product(s) purchased within a maximum period of 28 calendar days from the date of delivery and that all other conditions set out in this section are met.
ROSBAGS.COM will only accept returns that meet the following requirements:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labelling.
- The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be sent using the box in which it was delivered, the Client must return it in a protective box so that the product arrives at ROSBAGS.COM’s warehouse with the maximum possible guarantees.
- A copy of the delivery note must be included inside the package, marking the returned goods and the reason for the return.
In order to facilitate the return process for customers and to be able to track it correctly, ROSBAGS.COM establishes as the only return procedure the one established by ROSBAGS.COM. If the reason for the return is attributable to ROSBAGS.COM (the product is defective, it is not the one you ordered, etc.), the amount of the refund will be reimbursed. If the reason is other (the products were served correctly but are not to your liking), the cost of the return expenses will be charged to the customer.
To proceed with a return, the following steps must be followed:
- Inform us within 28 calendar days of receipt that the product is to be returned. The information may be sent by post to firstname.lastname@example.org or by ordinary mail, using the form provided.
- ROSBAGS.COM will inform the customer of the address to which the product should be sent.
- The customer must send it by a courier company of his choice. The return must be paid for by the customer.
II. Refunds to the CLIENT
The return of products will give rise to a refund equal to the cost of the products returned minus the cost of the return service if applicable.
Only in the event that the delivered product is defective or incorrect, ROSBAGS.COM shall also reimburse the Customer for the corresponding shipping costs.
Returns and partial cancellations will give rise to partial refunds. ROSBAGS.COM will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund to the Customer’s account or card will depend on the card and the issuing institution. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
In order to exercise your right of withdrawal, we invite you to fill in and submit the withdrawal form online.